Frequently Asked Questions
Everything you need to know about our curated home collections.
What is your shipping policy for fragile home decor?
We take extra care in packaging our delicate items using reinforced boxes and biodegradable cushioning. Most orders ship within 2-3 business days via UPS or FedEx with full insurance included.
Do you offer international shipping?
Yes, we ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and weight of your order.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products ethically sourced?
Sustainability is at our core. We partner exclusively with artisans and manufacturers who prioritize ethical labor practices and use environmentally responsible materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.